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Adobe MAX 2017

S230 - Designing Government Services for Everyone: A United UX for America

Session Speakers
Session Description

Millions of people rely on government services every day, from accessing benefits and filing taxes to checking the weather. In recent years a new wave of designers and engineers has answered the call to help update and remake these services from inside the federal government. One of them, San Francisco-based UX and visual designer Erica Deahl, will share learnings on what it’s like to tackle these systemic design challenges and create solutions that work for all Americans.

In this session, you’ll learn about:

  • Strategies for connecting with and rebuilding trust with users of all backgrounds
  • How to work within complex legal and political constraints, collaborate across institutional silos, and bring user-centered design to legacy services
  • How to take an accessibility-first approach to design problems
  • Building cohesive user experiences across disparate services
  • How federal agencies are inviting designers to join their efforts to address systemic UX problems

Additional Information
Illustration & Creative Imaging, Graphic, Web, & UX Design
General Audience
UI and UX, Print Designer, Government, Graphic Designer, Web Designer, Educator, Business Strategist, Art/Creative Director
N/A
Session
1h 15m
Presentation Download